Where is my order?

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

How long will my order take to ship?

We currently ship only within the United Kingdom and provide free delivery on orders over £100.

Delivery times are as follows:

• Fine Art Prints: 2-4 business days.
• Framed Prints & Canvases: 5-7 business days.

Can I change the contents of my order?

Orders are processed within 4 hours. However, we may be able to modify your order. Please contact our customer support team for prompt assistance.

What if my order is lost?

In case of lost orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.

Is my payment information secure?

We prioritise your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.

I'm having trouble with my payment. What should I do?

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.

Do you offer international shipping?

We currently ship only within the United Kingdom. However, we are in the process of expanding our fulfilment Services and will be offering global shipping soon.

How can I track my order?

A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.

What are the shipping charges?

Shipping charges vary depending on the destination and size of the order. All shipping fees will be calculated and displayed at checkout.

What if I'm not home to receive my order?

If you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.

What is your return policy?

At Wonky Walls, we take pride in crafting products we believe you'll love. Since each item is handmade to order, we cannot accept returns due to a change of mind.

What about damaged or defective items?

If your item arrives damaged or defective, please get in touch with us within 7 days of receiving your order. We will require photographs of the damage or defect to process your claim. Upon verification, we will arrange for a replacement or issue a refund.

How to Initiate a claim?

To initiate a claim for a damaged, defective, or incorrect item, please email us at returns@wonkywalls.com with your order number, a description, and supporting photos. Our team will review your claim and respond with further instructions.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.

How can I create an account?

You can create an account by clicking on the 'Sign Up' button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you've forgotten your password, please click on the 'Forgot Password' link on the login page. You'll be prompted to enter your email address, and we'll send you a link to reset your password.

How can I update my account information?

Log in to your account and navigate to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods.

Is my personal information secure?

We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.

How can I purchase a gift card?

Gift cards are available for purchase directly on our website. Simply navigate to the 'Gift Card' section, choose the desired amount, and proceed to checkout.

Can gift cards be used with other discount codes?

Yes, gift cards are treated as a form of payment, so they can be used in conjunction with any active discount codes.

What if I lose my gift card?

Treat your gift card like cash; if lost, it might not be replaceable. However, if you have the original purchase receipt or email confirmation, please contact our customer service for assistance.

Can I refund or exchange a gift card?

Gift cards are non-refundable and cannot be exchanged for cash. Please make sure to review our gift card terms and conditions at the time of purchase.

Do you offer a warranty on your products?

As a valued customer of Wonky Walls, you have the right to file a complaint within 12 months. You must do so within a reasonable time frame, specifically within 12 months of identifying the error or defect. If you need to make a complaint, please email us with the original receipt and attach photos of the product.

Can I order a product that is currently out of stock?

For products out of stock, we offer an 'Email Me When Available' option. You'll receive an email notification as soon as the item is back in stock.

Do you have a physical store?

We’re an online-only retailer. This means that we don’t have any physical stores, and due to safety reasons we can’t let customers into our Fulfilment Centre.

I have a question that is not listed here. How can I contact customer service?

We're here to help! You can reach our customer service team by clicking on the 'Contact Us' link on our website. Our team is ready to assist you with any questions or concerns you may have.